Mattermost has just revolutionized the open-source collaboration world with the incorporation of generative AI into their software. By providing secure and private cloud technology, Mattermost allows organizations to better integrate generative AI and optimize AI investments for enhanced productivity and success. The capability of leveraging AI enables the user to benefit from chatbots, gain automated insight into their workflow, and use functional intelligence through integrations with ServiceNow’s virtual agent and Ask Sage’s technology.
In terms of AI, Mattermost gives users access to two categories. The first is generative AI where its framework allows organisations to customise their AI systems to suit their needs. ChatGPT, hosted in OpenAI is one such example, allowing users to efficiently summarise or create new content and insights. The second is functional intelligence which provides assistance for customer service and employee assistance. ServiceNow virtual agent and Ask Sage are two of the foremost examples of this, providing data analysis and summarization as situations proceed to change.
Mattermost is spearheaded by its CEO and Co-founder Ian Tien. Tien’s vision of bringing generative AI and secure collaboration to the open-source world has greatly affected the IT industry, creating competition for the likes of Slack, Atlassian, and Asana. His insistence on the importance of data portability for the AI model is an important message moving forward. This ensures that their customers maintain control of their system and data now without leaving anything behind.
Mattermost is a valuable collaboration platform that is confident in seeking a fair share of the ever-growing collaboration tools market. It offers secure collaboration as well as the incorporation of AI to help customers make better decisions, gain automated insight, and expedite their workflow.
