Investigators in Malaysia are cracking down on online scams by joining forces with telecommunications companies and government agencies. The Royal Malaysia Police (PDRM), the Malaysian Communications and Multimedia Commission (MCMC), and other key stakeholders are working together to protect consumers from fraudulent activities conducted through phone calls and SMS messages. The cooperation between these organizations has already proven successful in curbing online scams that have caused victims to lose millions of ringgit.
Efforts to combat these crimes will be further intensified, according to Datuk Seri Ramli Mohamed Yoosuf, the director of the Bukit Aman Commercial Crime Investigation Department (CCID). He highlighted the need to review existing laws and regulations, as online scams are constantly evolving and incorporating new elements. The explosive development of artificial intelligence (AI) technology also necessitates a revision of the laws to effectively address these emerging threats. Currently, online scams are classified under Section 420 of the Penal Code.
In September, nearly two billion suspicious calls and 581 million suspicious SMS messages were successfully blocked from reaching Malaysian consumers, thanks to the collaboration between telecommunication service providers and the Ministry of Communications and Digital. These actions have significantly contributed to the effort of tackling the growing issue of online scams in the country.
While these measures are seen as a positive step in curbing fraud, some citizens emphasize the need for improved methods of identifying perpetrators. G. Dachainee, a 24-year-old student, expressed concern that elderly individuals and students are particularly vulnerable to online fraud. She believes that while the proposal is commendable, more should be done to protect these vulnerable groups.
Similarly, businesswoman Amirah Idris, 35, acknowledges the seriousness of the government’s efforts in combatting online fraud but suggests that there are still loopholes that need to be addressed. One such loophole involves verifying personal information through links on websites, such as banking applications. She stresses the importance of remaining vigilant as cybercrime can be committed in various ways.
Overall, the collaboration between Malaysian agencies and telecommunication companies is an important step in protecting consumers from online scams. However, there is a need for continuous improvement in identifying and addressing these fraudulent activities, especially in providing safeguards for vulnerable groups. By working together and revising laws to keep pace with evolving criminal tactics and technologies, Malaysia aims to create a safer online environment for its citizens.
