Observe.ai Introduces Contact Center LLM with 30-Billion-Parameter and Generative AI Product Suite

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Observe.ai, a conversation intelligence platform, has introduced a contact center large language model (LLM) with a 30-billion-parameter capacity. The generative artificial intelligence (AI) suite is designed to enhance agent performance, enabling the technology to calibrate and customise the model. Trained on a vast dataset of real-world contact center interactions, Observe.ai’s LLM is specifically calibrated to provide accurate and contextually appropriate responses the industry requires. The company’s redaction benchmarks, which avoid over-redaction of sensitive information, are exemplary for the industry. The AI suite is designed to improve agent performance across all customer interactions, empowering agents to provide better customer experiences. Contact center leaders are eager to take advantage of these transformative technologies to explore the potential benefits of generative AI in the sector.

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Frequently Asked Questions (FAQs) Related to the Above News

What is Observe.ai?

Observe.ai is a conversation intelligence platform.

What is the capacity of Observe.ai's contact center large language model (LLM)?

The capacity of Observe.ai's contact center LLM is 30 billion parameters.

How is Observe.ai's generative artificial intelligence (AI) suite designed to enhance agent performance?

Observe.ai's generative AI suite is designed to calibrate and customize the model, making it specifically calibrated to provide accurate and contextually appropriate responses the industry requires.

What is the dataset used to train Observe.ai's LLM?

Observe.ai's LLM is trained on a vast dataset of real-world contact center interactions.

What are Observe.ai's redaction benchmarks?

Observe.ai's redaction benchmarks are exemplary for the industry as they avoid over-redaction of sensitive information.

How is Observe.ai's generative AI suite designed to improve agent performance?

Observe.ai's generative AI suite is designed to improve agent performance by empowering agents to provide better customer experiences across all customer interactions.

What is the interest of contact center leaders in these transformative technologies?

Contact center leaders are eager to take advantage of these transformative technologies to explore the potential benefits of generative AI in the sector.

Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.

Advait Gupta
Advait Gupta
Advait is our expert writer and manager for the Artificial Intelligence category. His passion for AI research and its advancements drives him to deliver in-depth articles that explore the frontiers of this rapidly evolving field. Advait's articles delve into the latest breakthroughs, trends, and ethical considerations, keeping readers at the forefront of AI knowledge.

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