Observe.ai Introduces Contact Center LLM with 30-Billion-Parameter and Generative AI Product Suite

Observe.ai, a conversation intelligence platform, has introduced a contact center large language model (LLM) with a 30-billion-parameter capacity. The generative artificial intelligence (AI) suite is designed to enhance agent performance, enabling the technology to calibrate and customise the model. Trained on a vast dataset of real-world contact center interactions, Observe.ai’s LLM is specifically calibrated to provide accurate and contextually appropriate responses the industry requires. The company’s redaction benchmarks, which avoid over-redaction of sensitive information, are exemplary for the industry. The AI suite is designed to improve agent performance across all customer interactions, empowering agents to provide better customer experiences. Contact center leaders are eager to take advantage of these transformative technologies to explore the potential benefits of generative AI in the sector.