Microsoft launches Bing Chat for enterprise users

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Microsoft has announced the launch of Bing Chat Enterprise, a business-focused version of its AI-powered chatbot experience. The new offering aims to address concerns around data privacy and governance by implementing robust controls. With Bing Chat Enterprise, customer chat data is not saved, ensuring enhanced protection. Microsoft also ensures that it does not have access to a customer’s employee or business data, and customer data is not used in training the underlying AI models.

Frank X. Shaw, Microsoft’s chief communications officer, highlighted the importance of protecting corporate data while empowering organizations with AI tools. He stated that Bing Chat Enterprise provides commercial customers with managed access to valuable insights, increased efficiency, and new creative possibilities.

The introduction of Bing Chat Enterprise comes as businesses have raised concerns about the security of their data when using chatbot platforms. Recent actions from companies such as Apple, Samsung, and Verizon have limited the internal use of tools that trained chatbot models on confidential user data.

According to a survey by Cyberhaven, a significant number of employees have copied and pasted company data into chatbot platforms like ChatGPT. The need for robust data controls is evident, and Microsoft’s Bing Chat Enterprise aims to address these concerns by guaranteeing the protection of sensitive information.

In terms of functionality, Bing Chat Enterprise offers similar features to its predecessor, Bing Chat. It can answer queries in text, as well as provide information through graphs, charts, and images. Employees can seek assistance from Bing Chat Enterprise for tasks such as creating messaging for new products or comparing products with competitors. They can include sensitive data, such as product specifications and pricing, in their requests.

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In the future, Bing Chat Enterprise will introduce Visual Search, a feature that allows users to upload images and search the web for related content. By leveraging AI capabilities, Bing Chat Enterprise can understand the context of an image and provide relevant information.

Bing Chat Enterprise is available in preview and can be used wherever Bing Chat is supported, including Bing.com/chat, the Microsoft Edge sidebar, and soon from Windows Copilot. It is free for customers subscribed to Microsoft 365 E3, E5, Business Standard, and Business Premium plans. In the future, it will also be available as a standalone offering for $5 per user per month.

Monetizing AI-powered chatbot technologies is a significant challenge due to infrastructure costs. Estimates suggest that Bing Chat alone requires at least $4 billion worth of infrastructure to handle user requests. Microsoft’s introduction of Bing Chat Enterprise is part of its effort to make these technologies sustainable in the long run.

This announcement follows the release of Copilot for Business by Microsoft-owned GitHub, which offers an enterprise version of an AI-powered code completion tool. OpenAI, the company behind Bing Chat’s underlying GPT-4 model, has also introduced ChatGPT Plus, a paid service that provides additional benefits to users.

Overall, Microsoft’s launch of Bing Chat Enterprise underscores the company’s commitment to data privacy and governance in AI-powered chatbot experiences. With enhanced controls and protection mechanisms, businesses can leverage the power of AI while ensuring the security of their sensitive data.

Frequently Asked Questions (FAQs) Related to the Above News

What is Bing Chat Enterprise?

Bing Chat Enterprise is a business-focused version of Microsoft's AI-powered chatbot experience, designed to address concerns around data privacy and governance for enterprise users.

How does Bing Chat Enterprise protect customer data?

Bing Chat Enterprise does not save customer chat data, ensuring enhanced data protection. Additionally, Microsoft does not have access to a customer's employee or business data, and customer data is not used in training the underlying AI models.

What functionality does Bing Chat Enterprise offer?

Bing Chat Enterprise offers similar features to its predecessor, Bing Chat. It can answer text-based queries and provide information through graphs, charts, and images. It also allows employees to include sensitive data in their requests, such as product specifications and pricing.

Will Bing Chat Enterprise have additional features in the future?

Yes, Bing Chat Enterprise plans to introduce Visual Search, a feature that allows users to upload images and search the web for related content. It leverages AI capabilities to understand the context of images and provide relevant information.

Where can Bing Chat Enterprise be accessed?

Bing Chat Enterprise can be used wherever Bing Chat is supported, including Bing.com/chat, the Microsoft Edge sidebar, and soon from Windows Copilot.

Is Bing Chat Enterprise free?

Bing Chat Enterprise is free for customers subscribed to Microsoft 365 E3, E5, Business Standard, and Business Premium plans. In the future, it will also be available as a standalone offering for $5 per user per month.

How does Microsoft aim to make AI-powered chatbot technologies sustainable?

Infrastructure costs for AI-powered chatbots like Bing Chat are significant. Microsoft's introduction of Bing Chat Enterprise is part of its effort to address these costs and make these technologies sustainable in the long run.

Are there other similar offerings in the market?

Yes, GitHub, owned by Microsoft, has released Copilot for Business, an enterprise version of an AI-powered code completion tool. OpenAI, the company behind Bing Chat's underlying GPT-4 model, has also introduced ChatGPT Plus, a paid service that provides additional benefits to users.

Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.

Advait Gupta
Advait Gupta
Advait is our expert writer and manager for the Artificial Intelligence category. His passion for AI research and its advancements drives him to deliver in-depth articles that explore the frontiers of this rapidly evolving field. Advait's articles delve into the latest breakthroughs, trends, and ethical considerations, keeping readers at the forefront of AI knowledge.

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