Since its inception in 2013, Mercari has experienced rapid growth, and its app has been downloaded more than 50 million times. Its users add more than 350,000 new product listings daily, across more than 50 countries. Now, Mercari is boosting its personalization capabilities by leveraging the tremendous power of artificial intelligence to provide users with improved search and recommendation functions.
John Lagerling, Mercari’s U.S. CEO, highlighted the importance of this step as an evolution of secondhand shopping. Through Mercari AI, users are provided with an easier way to explore the company’s extensive marketplace. As the technology continues to be implemented, Mercari looks to provide an even better customer experience and additional opportunities to appeal to both buyers and sellers.
Mercari is just one of the many businesses that are tapping into the power of ChatGPT, an artificial intelligence technology. Instacart is already utilizing ChatGPT to improve its search engine capabilities and build virtual shopping lists. Other social media companies like Meta and Snap have also experimented with the AI-driven paradigm.
With more companies making the technological switch, industry analysts forecast that delivery bots and conversational AI platforms will become more ubiquitous, according to a Gartner survey from July 2022. Already, more than half of the respondents reported using chatbots and artificial assistants for customer-facing applications. By 2027, it is predicted that more businesses will join on, designating chatbots as their primary customer service channel.
Mercari is a Japanese e-commerce company and mobile app, founded in 2013, that facilitates payment and transactions between buyers and sellers online. With over 50 million downloads, Mercari has expanded to more than 50 countries and offers more than 350,000 new products daily. At the helm of this tech juggernaut is John Lagerling, the U.S. CEO who has put a new spin on the secondhand shopping experience. Behind him is the company’s cutting edge Artificial Intelligence technology, ChatGPT, which helps to enhance the customer experience by providing seamless search and recommendation functions.
