Locobuzz, the leading unified customer experience management platform in India, recently unveiled its revolutionary product, ResponseGenie. This industry-first generative AI technology is designed to revolutionize the way brands interact with their customers across digital touchpoints. Powered by the Microsoft Azure OpenAI Services, ResponseGenie is exactly what brands need to balance customer engagement and experience.
ResponseGenie features an array of AI capabilities like understanding the customer’s tone and language and providing accurate and relevant responses, improving response time, and reducing the workload of agents. This breakthrough technology already gained the attention of brands like Tata Neu and received rave reviews for its game-changing roll-out. Nikhil Asopa, Head of Customer Service at Tata Digital, praised ResponseGenie for its impressive performance in customer service.
In addition, ResponseGenie comes with the ability to streamline customer response workflow and maintain the human touch. It automates the process of content publishing and engagement, gives an access to instant content ideas and customizable copy, and offers language support for over 100 languages. Furthermore, the built-in AI-powered grammar check ensures that responses sent to customers are of the highest quality.
Locobuzz has earned the trust of over 200 companies ranging from Fortune 500 brands to aviation and retail sectors, for its innovative approach to customer experience. The company’s focus on AI capabilities for customer engagement and experience puts it on the lead in generative AI. With the successful launch of ResponseGenie, Locobuzz continues to show its commitment to redefining the future of customer engagement.
Himani Agarwal of Microsoft India also supports ResponseGenie’s capabilities and welcomes this venture as it brings AI to customer experience management. Collaborating with Locobuzz on this journey of shaping the next era of customer experience is something Microsoft looks forward to.
Locobuzz is a global provider of customer experience products and services. Established in 2015, the company offers a suite of solutions to help businesses manage their customer support services. From customer feedback, complaint management tools to knowledge base, Locobuzz helps businesses better their customer relationship. With the launch of ResponseGenie, Locobuzz is taking customer experience management to the next level and setting a new industry standard.
