Knowbl, a company specializing in conversational AI solutions for businesses, is revolutionizing the industry with its groundbreaking technology called BrandGPT. This innovative platform allows businesses to quickly create conversational AI solutions that can be deployed across various digital user interfaces, including search, chat, voice, and agent assist.
To gain more insights into Knowbl and its mission, Pulse 2.0 interviewed Jay Wolcott, the co-founder and CEO of the company. Wolcott is a seasoned entrepreneur and global business executive, with an impressive track record in the Enterprise Conversational AI industry. Before founding Knowbl, he successfully launched Digital Roots, a SaaS company providing advanced social media engagement and insights, which was later acquired by Interactions in 2017.
Knowbl’s core product, BrandGPT, focuses on helping brands enhance their customer experiences through virtual brand assistants. These assistants are designed to automate customer-facing processes in three key areas: generating revenue, cutting costs, and ensuring brand compliance and protection. BrandGPT is available in two functions: Chat and Interactive Voice Responses (IVR), enabling sales and support transactions through natural language interactions.
One of the significant challenges faced by Knowbl is the demand for customization from different clients. They strive to strike a balance between flexibility and scalability in tailoring the platform to meet the unique needs of each enterprise efficiently. Additionally, effectively communicating the value proposition of Knowbl’s platform in a crowded market has been an ongoing consideration.
Knowbl’s technology has continuously evolved since its launch. The company’s core competency lies in research and innovation, allowing them to leverage the best technology to build better customer experiences. Their BrandGPT platform incorporates Large Language Models (LLMs) and patented Few Shot Learning technology, which enables accurate understanding and contextual responses to user queries.
Knowbl has achieved several significant milestones, including successful fundraising rounds and gaining traction among beta clients. Their technology has proven to drive material improvements and benefits for various industries, such as wealth management, automotive, insurance, credit card servicing, and home retail.
Regarding future goals, Knowbl envisions a transformative landscape where AI-powered branded assistants become ubiquitous, redefining how individuals interact with their favorite brands. They aim to refine and expand their use of AI technologies to continuously enhance the quality of customer-agent interactions, driving customer engagement, loyalty, and ultimately, business success.
Knowbl differentiates itself from its competition by starting with content rather than specific intents to automate. This fundamental shift allows for easier integration, requiring fewer resources and training data. Their contextual awareness management, few-shot learning, and entity extraction patents further streamline content-based solutions and accelerate implementation timelines.
In conclusion, Knowbl is at the forefront of revolutionizing the conversational AI industry with its game-changing platform, BrandGPT. With its focus on enhancing customer experiences, the company aims to empower businesses to scale beyond common use cases and provide seamless transactional experiences. Through innovation and continuous improvement, Knowbl is set to shape the future of AI-powered virtual brand assistants.
