Kapture CX, a SaaS-based customer experience platform, has announced the integration of ChatGPT into its help desk to enhance customer experience. The integration of generative AI capabilities is the latest innovation on Kapture CX’s roadmap, which allows for hyper-personalized customer experiences. The company has already tested the feature with 10% of its customers as part of the pilot stage, resulting in improvements in metrics such as average handling time, response time, and first call resolution. The integration of generative AI will enable Kapture CX to deliver more intuitive and secure conversation capabilities, resulting in maximized customer satisfaction, improved efficiency, and a frictionless experience at scale.
Vikas Garg, the Co-Founder & CTO of Kapture CX, stated that generative AI is the future of customer experience and that its integration will reduce the cost of providing excellent customer service, increase customer satisfaction, and drive new revenue opportunities.
Kapture CX is an ISO-certified and HIPAA-compliant CX platform that provides brands with a personalized message to reach out to their customers based on their preferred medium. Over 1000 customers across 16 countries have utilized Kapture CX to understand and profile their customers for a more real experience.
Vikas Garg is the Co-Founder & CTO of Kapture CX. He believes that AI tools play a significant role in delivering maximized customer satisfaction, improved efficiency, and a frictionless experience at scale. With the integration of generative AI, Kapture CX will be able to leverage natural language processing to improve customer experiences in an innovative and personalized manner.
