IRCTC, the Indian Railway Catering and Tourism Corporation, is currently experiencing technical difficulties that are hindering users from booking tickets through their app and desktop version. The outage has prompted many frustrated users to take to Twitter to voice their grievances.
Confirming the issue, IRCTC posted on Twitter, Due to technical reasons, the ticketing service is not available. Our technical team is resolving the issue. We will notify you as soon as the technical issue is fixed. The company assured its users that they will be notified once the glitch has been resolved.
The news comes amidst reports that IRCTC is in the process of introducing a new feature to simplify and expedite the online reservation process. The upcoming voice-based e-ticket booking system is currently being tested on IRCTC’s AI platform called Ask Disha. Referred to as Digital Interaction to Seek Help Anytime, this feature allows customers to utilize voice commands for the entire ticket booking process, eliminating the need for logging in with a UserID and password.
With this new feature, customers can expect a more convenient and hassle-free experience when booking tickets. IRCTC is dedicated to constantly improving its services and offering innovative solutions to its users. The voice-based e-ticket booking feature is currently in its trial phase as part of the Ask Disha platform.
While some users expressed frustration about the ongoing technical glitch, others are eagerly anticipating the potential benefits that the voice-based e-ticket booking system could bring. As IRCTC continues to work on resolving the current issue, it remains to be seen when users can expect the ticketing service to be fully functional.
IRCTC has garnered significant attention as a major player in India’s railway industry. With its commitment to technological advancements and customer satisfaction, the corporation strives to provide a seamless booking experience. Despite the temporary setback caused by the current technical glitch, IRCTC is determined to bounce back and maintain its position as a leading ticketing service in the country.
In the meantime, users are advised to stay updated through IRCTC’s official channels for any announcements regarding the restoration of their ticketing service. India’s railway travelers are hoping for a swift resolution to the issue, allowing them to resume their travel plans without any further inconveniences.
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