Sendbird, the leading global conversation platform with over 300 million monthly active users, released a revolutionary low-code API with ChatGPT. This no-code chatbot solution unlocks new possibilities to both the web and the mobile app space. With the help of generative AI, business developers and product managers can now create personal and sophisticated responses to complicated queries, adding an additional layer of user engagement that drives customer satisfaction and retention.
These new chatbots are compatible with over 1,300 applications and transacts about 7 billion messages every month on the Sendbird platform. Generative AI-powered ChatGPT enables businesses to reinvent their chatbot experiences, especially in industries such as marketplace, healthcare, financial services, on-demand, and education. Consumers would greatly benefit from the personalized answers fueled by customer data and ChatGPT.
The new API is created for customers to easily customize the chatbot experience to fit their needs. With the power of OpenAI and customer data, users are able to receive better quality answers quickly and conveniently. Therefore, businesses can improve their customer interaction, customer satisfaction, and customer retention. ChatGPT is also integrated with Sendbird’s Salesforce Connector, which allows agents to take over customer cases smoothly and quickly.
John S. Kim, CEO and Co-founder of Sendbird, commented on this development, “Our mission is to help businesses form deeper connections with customers and maximize productivity. By using ChatGPT to converse like humans, the customer experience is improved and is customized with their data. The results of the tests we have conducted have been incredible and through our API, integrating the chatbot into the app was easily and quickly done. This lowers the barrier for customers looking to use ChatGPT.”
Founded in 2013, Sendbird has continued to provide services to help businesses build better and more efficient conversations that can be customized with customer data. Through their latest integration with ChatGPT and OpenAI, the company hopes to expand the opportunities for businesses and revolutionize the way customers interact with their products and services.
