Interface.ai, a leading provider of AI-powered solutions for the financial industry, has announced the launch of Sphere, a groundbreaking generative AI-powered multimodal assistant that mirrors the capabilities of ChatGPT. With Sphere, interface.ai aims to redefine the banking experience by reshaping customer and employee interactions in banks and credit unions.
As the marquee solution, Sphere combines general AI with banking-specific AI to revolutionize banking experiences. It is designed as a hyperautomation tool that can automate nearly 95% of all customer support inquiries, leading to significant improvements in operational efficiency.
Srinivas Njay, Co-founder and CEO of interface.ai, explained that Sphere offers pervasive solutions for credit unions and banks. It serves as a steadfast champion, guiding customers toward financial wellness and aiding tasks for both customers and employees. Sphere eliminates the need for traditional online and mobile banking for customers and eliminates the necessity to switch between multiple applications for employees.
Estela Nagahashi, EVP and Chief Operating Officer at University Credit Union, praised Sphere for its impact on their operations. She mentioned that Sphere has replaced 14-15 applications at UCU, resulting in a tenfold increase in frontline operations’ efficiency. This multimodal AI assistant empowers contact center and branch employees by providing efficient access to policies, procedures, and member knowledge.
The Sphere product suite, powered by generative AI, consists of Sphere for Customers and Sphere for Employees. Both offer a ChatGPT-like universal channel that combines text, visuals, audio, and video, allowing for a seamless, interactive experience.
Sphere for Customers integrates innovative features such as an ‘in-context maestro’ that offers real-time guidance and a ‘co-pilot’ that provides continuous support throughout user journeys. The marketplace of plugins further enhances its functionality by integrating with major banking systems and improving the customer experience.
Sphere for Employees serves as a comprehensive tool for frontline staff, with features and functionality similar to Sphere for Customers. Notably, it includes the ‘bullpen’, which seamlessly transfers context from the AI chat or call to the AI assistant used by frontline staff. Additionally, Sphere for Employees integrates with Nexus, a 360-degree dashboard that provides frontline staff with customer details, queries, and related documents.
Both Sphere for Customers and Sphere for Employees offer constant assistance through their ‘co-pilot’ feature and replace multiple applications traditionally used by frontline staff, resulting in improved operational efficiency.
With its innovative approach and advanced capabilities, Sphere is set to redefine how banking frontline teams operate and engage, making it a game-changer in the industry.
For more information about Sphere and how it is reshaping the banking experience, visit the interface.ai website or schedule a demo.
Interface.ai specializes in Intelligent Virtual Assistants for the financial sector, combining deep banking domain understanding with AI to transform interactions between banks, credit unions, their customers, and employees, ushering in a new era of Interactive Intelligence for Banking.
