IntelePeer, a communications automation platform provider, has added ChatGPT to its SmartAgent solution for contact centers. This integration will help businesses improve customer experiences while introducing cost-effectiveness and efficiencies to their contact center operations. With this new addition to its SmartAgent, IntelePeer hopes to reduce the cost of labor for contact centers through hyper-automation, so agents can work on higher value tasks.
Frank Fawzi, CEO of IntelePeer, said in a statement: “The infusion of ChatGPT into the contact center environment is truly a watershed moment for the industry, and we are thrilled to be at the forefront of this exciting new approach. Our SmartAgent, which features simplified pricing, advanced feature sets and AI capabilities, becomes increasingly powerful with ChatGPT. Moreover, our implementation of its technology into contact centers is a critical element of IntelePeer’s transition to a communications automation provider.”
SmartAgent from IntelePeer allows businesses to manage call capacity, automate responses, avoid compliance issues, minimize average handle time, and acquire analytics. With the new conversational AI aspects, transcribed voice and message exchanges can be utilized to analyze past conversations, identify issues, and suggest improvements to the AI responses. Other platforms, such as IBM Watson, Google Dialogflow, and AWS Lex, can also be integrated into SmartAgent to make the customer service solutions more powerful.
Frank Fawzi is the CEO of IntelePeer, an established tech company based in San Mateo, CA. He has over 15 years of experience in the telecommunications industry, and 15 more in senior management roles with leading companies like Microsoft and Mitel. As the current president and CEO of IntelePeer, he is responsible for driving its continuing success and pushing the boundaries of the industry.
IntelePeer’s SmartAgent solution allows companies to increase automation, improve customer experiences, manage spikes in call capacity, and minimize costs. Mr. Fawzi’s vision of introducing innovative communication automation services is making SmartAgent the go-to solution for many businesses. With ChatGPT now seamlessly integrated with SmartAgent, Mr. Fawzi and IntelePeer are yet again leading the way in conversation automation.
