IntelePeer, a frontrunner in Communications Automation Platforms has announced that ChatGPT, a generative AI technology, will be integrated into its SmartAgent solution. SmartAgent is used by contact centers to deliver top-tier customer experience, increase efficiency, and reduce costs. The integration of ChatGPT into the contact center environment is considered a monumental step for the industry and IntelePeer is proud to be in the vanguard.
Frank Fawzi, CEO of IntelePeer, highlighted how ChatGPT would aid contact centers in reducing labor costs and allowing agents to focus on higher-value customer care tasks. Fawzi pointed out that with SmartAgent, contact centers can gain streamlined pricing as well as advanced features such as AI, analytics, and omnichannel orchestration. The integration of ChatGPT will also allow contact centers to record customer interactions and utilize the data to optimize their customer service processes.
Ajay Sathyanath, Chief Technology Officer of Madison Logic, commended IntelePeer for its innovative approach to customer service. Sathyanath noted that SmartAgent not only reduces costs for contact centers, but also allows for agents to spend more time on tasks that generate more revenue.
In conclusion, the addition of generative AI technologies such as ChatGPT to SmartAgent will allow contact centers to maintain high customer expectations while helping them to reduce labor costs. The integration of ChatGPT with SmartAgent will give contact centers the ability to gain insights from customer interactions while orchestrating omnichannel processes in an effective manner. IntelePeer’s initiative of utilizing advanced technologies to modernize customer service operations is an important step for the contact center industry as a whole.
