IndiGo Airlines Launches AI-Powered Chatbot ‘6Eskai’ in Partnership with Microsoft
IndiGo Airlines has joined forces with Microsoft to create and introduce an innovative AI chatbot named 6Eskai. This virtual assistant will employ the advanced GPT-4 technology and aims to address customer queries in ten different languages. Notably, early outcomes have shown a remarkable 75 percent reduction in workload for customer service agents.
It is noteworthy that Air India had also recently unveiled its AI-powered chatbot called Maharaja. Consequently, IndiGo Airlines has firmly established itself as one of the pioneering airlines in the region, harnessing cutting-edge AI technology to enhance customer experience.
Boasting an impressive 1.7 trillion parameters, the AI chatbot possesses the ability to effortlessly respond to a wide range of frequently asked questions. IndiGo Airlines’ team of data scientists has meticulously researched generative pretrained transformers (GPT) and employed extensive prompt engineering to program the bot, allowing it to mimic human behavior, react to emotions, and even inject humor into interactions. The ultimate goal is to provide customers with an engaging and entertaining experience.
6Eskai offers an extensive array of features, including ticket booking, applying promotional discounts, booking add-ons, facilitating web check-ins, assisting with seat selection, trip planning, answering FAQs, and connecting customers with support agents. Additionally, this bot can comprehend not only written or typed language but also verbal instructions through the use of speech-to-text models.
Summi Sharma, the Senior Vice President of Ifly and Customer Experience at IndiGo, expressed delight in introducing 6Eskai as part of the airline’s ongoing commitment to enhancing the customer journey. The innovative chatbot is expected to seamlessly assist passengers by swiftly addressing their individual travel needs. This introduction further signifies IndiGo Airlines’ dedication to technological advancement and customer-centric services.
With the integration of AI-powered chatbots like 6Eskai, airlines ensure efficient and personalized customer support, resulting in a smoother travel experience. As the aviation industry continuously explores AI solutions, passengers can anticipate enhanced interactions and increased convenience in the future.
