IIT-Bombay teams up with Meta, NLSIU for AI-based project
The Indian Institute of Technology-Bombay (IIT-B) and the National Law School of India University (NLSIU), Bengaluru, have joined forces with Meta for a groundbreaking initiative that aims to explore the potential of Generative Artificial Intelligence (GenAI) in transforming India’s consumer grievance redressal system. The project, focused on the digital transformation of consumer courts, will leverage Meta’s expertise in GenAI research to develop innovative solutions.
Dr. Pushpak Bhattacharya, leading the project for IIT-B’s Computer Science and Engineering Department, highlighted the benefits of integrating GenAI into the consumer court processes. He stated that the technology will effectively streamline and enhance the functioning of consumer courts, ultimately benefiting both consumers and practitioners of consumer law.
Meta, an industry leader in GenAI research, seeks to build a robust AI ecosystem in India through this collaboration. The project aims to evaluate the applicability of large language models (LLMs) in developing public solutions that can significantly improve efficiency. Meta views this project as a vital step towards fostering a responsible ecosystem for AI innovation and addressing real-world challenges.
The project, executed in collaboration with IIT-B, is being conducted with the Department of Consumer Affairs (DoCA) as a knowledgeable partner. Dr. Bhattacharya stressed the importance of leveraging cutting-edge technology and expertise to optimize India’s consumer grievance redressal processes, ultimately contributing to a more effective and streamlined system.
As part of the research initiative, the team plans to explore the feasibility of leveraging Llama2 in creating and evaluating a proof of concept of a citizen-centric chatbot and a decision-assist tool specifically designed for the field of consumer law. This approach aims to enhance the accessibility and efficiency of the consumer grievance redressal system.
Dr. Bhattacharya described the project as the first of its kind in India, highlighting the potential of GenAI to address consumer grievances and extract valuable data for improved operations. The team intends to submit an intermediate proof of concept within the next six months, with the final project completion expected within a year. By leveraging their extensive expertise in natural language processing (NLP), machine learning (ML), and LLMs, the collaborative efforts of IIT-B, Meta, NLSIU, and DoCA aim to tackle the significant challenge of question-answering and search within the domain of consumer law.
To ensure transparency and responsible design principles at every stage of the project, NLSIU and IIT-B will release a white paper detailing their risk mitigation approaches.
This groundbreaking collaboration between IIT-Bombay, Meta, and NLSIU demonstrates an exciting step towards revolutionizing India’s consumer grievance redressal system through GenAI technology. By harnessing the power of AI, this project aims to provide innovative solutions that will greatly benefit consumers and streamline the process of resolving consumer complaints and disputes.
