Software company Ignite Insurance Systems has recently launched an AI-powered chatbot designed to assist brokers with their customers’ queries. The tool, which is powered by OpenAI, has the potential to replace current chatbots used by brokers and could drastically reduce the need for expensive call centres. The chatbot, referred to as the AI Layer during the launch phase, uses dynamic calls on policy data to answer customer queries within seconds. The tool is being trialled for effectiveness before being fully rolled out to answer live customer calls. Ignite believes the technology will be a game-changer for the industry and further proof of the benefits of AI in the world of insurance.
Ignite Unveils OpenAI-Backed Chatbot for Brokers in Insurance Industry
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