IBM, Samsung, and Workday are teaming up to revolutionize the retail sector with their innovative solution called Workforce Experience (WEx). This collaboration comes at a crucial time when the retail industry is facing numerous challenges, including inflation, rising labor costs, shifting workforce expectations, and hiring difficulties. C-Suite executives are under immense pressure to boost revenue and expand margins in the face of these obstacles.
WEx brings together IBM Consulting’s iX application design and watsonx AI capabilities with Samsung mobile devices, while also leveraging Workday’s Human Capital Management (HCM) and Workday workforce management applications. The goal is to equip frontline retail workers with cutting-edge technology that streamlines operations and enhances productivity.
The Workforce Experience solution addresses common challenges in the retail industry by utilizing automation and generative AI. For instance, it assists with tasks such as employee onboarding and task management. Moreover, it employs generative AI to measure store metrics and performance, providing associates with valuable insights on product availability. This not only saves time but also ensures that customers are promptly assisted with accurate information.
One of the main objectives of WEx is to reduce the time required to train associates. It achieves this by offering a centralized, user-friendly interface that delivers nudges and notifications. Additionally, Workday provides on-the-go training and development opportunities, further enhancing the skills and knowledge of store associates.
Improved employee retention is another significant benefit of Workforce Experience. By equipping retail workers with advanced technology and empowering them to perform their tasks more efficiently, the solution enhances their job satisfaction and overall experience. Satisfied employees are more likely to stay with the company, creating a stable workforce that positively impacts customer satisfaction.
WEx also offers store associates detailed information about product availability. This enables them to provide customers with accurate and up-to-date information, enhancing their overall shopping experience. Customers can rely on the knowledge and expertise of store associates, resulting in improved customer satisfaction and loyalty.
With the collaboration between IBM, Samsung, and Workday, the retail sector is set to experience a transformation. Workforce Experience brings together innovation and technology to address the challenges faced by retailers today. By streamlining operations, enhancing employee productivity and retention, and improving customer satisfaction through advanced AI capabilities, this collaborative solution is set to reshape the retail industry.
