Zendesk has recently made a big collaboration with OpenAI, an AI research and deployment company, in order to present new AI-powered customer experiences to the market. This collaboration introduces capabilities that build on Zendesk’s tool kit. Zendesk’s tool kit is constructed and trained with decades of customer experience (CX) data and industry-specific insights, already helping their clients to save hundreds of hours weekly. The combination of the foundational models, industry-leading knowledge management options, and OpenAI powers companies to save much more time in tackling customer service cases with the help of generative AI.
Cristina Fonseca, the Head of AI at Zendesk, pointed out that AI can help teams be much more consistent and gain insight from within customer data. She stated that Zendesk’s AI toolbox is designed for customers to start using in minutes. The progress achieved with cutting-edge companies like OpenAI propels businesses to explore the unexplored value of customer interaction with AI.
The Zendesk Suite has many AI-powered CX features that are immediately usable, such as messaging tools, bots, advanced analytics, and knowledge management tools. With the assistance of OpenAI, businesses can now specialize their customer experience even further. OpenAI’s added features include efficient and effective customer handling, a straightforward user interface, and a speedy understanding of customer queries.
About Zendesk:
Zendesk is a customer service software and support ticketing website which provides companies with innovative customer support solutions. Their comprehensive suite includes customer service portals, a self-service help centre, phone support, live chat, a customer satisfaction survey, and an analytics platform. Zendesk optimizes customer cloud workflows, strengthens customer relationships, and increases customer satisfaction by enabling customer support agents to quickly and easily respond to inquiries.
About OpenAI:
OpenAI is a San Francisco, California based research and deployment company which has as its mission to ensure that Artificial General Intelligence (AGI) leads to a beneficial outcome for humanity. Their team consists of leading researchers from around the world and their program is backed by major tech companies like NVIDIA and Microsoft. Furthermore, OpenAI offers a range of services including a toolkit to help developers design and build generative AI models quickly, as well as an enterprise platform to manage customer service AI projects.
