Google’s Conversational Chatbot, Bard, Integration into Popular Applications Spurs Fierce Competition
Google has recently unveiled its plans to integrate its conversational chatbot, Bard, into several of its widely used applications. This move aims to provide users with human-like answers to their queries, enable them to search within Google Docs and Youtube, and even summarize Gmail messages.
However, Bard is not without its competitors. Microsoft’s Bing conversational AI tool and OpenAI’s ChatGPT pose significant competition to Google’s chatbot assistant. Microsoft has integrated ChatGPT capabilities into its Microsoft 365 business productivity and collaboration products through its chatbot assistant, Copilot.
While both Google and Microsoft are focused on internal use cases for chatbots to enhance staff productivity, Salesforce has also entered the market to vie for market share in this area. Salesforce recently introduced Einstein Copilot, a conversational assistant integrated into all Salesforce applications. This chatbot allows customers to ask questions in natural language and receive responses based on private company data.
Google claims that its new Bard Extensions function as a natural language assistant that can search for information across various Google products. Similar to Copilot, Bard can automate activities and serve as an assistant in applications like Word, Outlook, Teams, Excel, and PowerPoint. Users can not only search Google Docs but also summarize Gmail messages, assist with trip planning, and utilize Google Flights to check airline fares.
With Bard, users can now ask the chatbot to perform multiple tasks within a single conversation when planning a trip. For instance, they can use Google Maps to find directions to the airport, search for real-time flight and hotel information, watch YouTube videos about things to do at the destination, and more.
To enhance Bard’s responses, Google has updated its PaLM 2 large language model, the chatbot’s platform. This update provides Bard with greater accuracy in generating responses. However, experts believe that chatbot technology still has a long way to go before it can handle more complex tasks such as ordering products, transferring money, and scheduling appointments and travel.
The expected trajectory for chatbot development includes building an AI system that can effectively communicate with customers, establishing connections with back-end systems for data collection and transactions, determining when human intervention is necessary, and proactively notifying consumers of relevant changes.
Overall, the integration of Google’s Bard chatbot into popular applications has sparked intense competition among leading tech companies. While Google, Microsoft, and Salesforce each bring their own unique offerings to the table, the potential of chatbot technology remains vast and promising.
Disclaimer: This article is generated by OpenAI’s language model.
