Cognigy, a market leader in Conversational AI, has just announced its Enterprise Conversational AI (ECAI) platform, Cognigy.AI, is now available as a Premium Application on Genesys AppFoundry. This integration allows Genesys customers to level up customer service experiences across voice and digital channels, and also to benefit from Cognigy’s powerful suite of CAI solutions and Generative AI.
Cognigy.AI enables customer service teams to deliver always-on, personalized customer service experiences at scale via a suite of modern, next-gen CAI solutions such as Conversational IVR, Smart Self-Service, and Agent Assist. With the new Generative AI capabilities, enterprises will be able to create even more superior customer experiences and reduce customer service representatives’ workloads.
On top of this, Cognigy is also now integrated into Genesys Cloud CX, an API-first experience orchestration platform, that offers seamless and connected customer and employee experiences coordinated through a full suite of omnichannel options, built AI and end-to-end journey optimization. Having Cognigy.AI as an integrated part of Genesys further simplifies vendor management as customers can have their Cognigy subscription directly included in their Genesys invoice, thereby boosting convenience and ensuring customer satisfaction.
Hardy Myers, SVP business development and strategy at Cognigy, highlighted the importance of their partnership with Genesys and their joint commitment to provide enterprises with market-leading customer experiences through their integrated solutions.
“As a Genesys AppFoundry partner, Cognigy works closely with Genesys to help our joint customers deliver outstanding customer experiences while increasing agent satisfaction and retention and accelerating time to value,” he said.
For more information about Cognigy.AI and to read about their exciting new Generative AI capabilities, visit the Cognigy listing on the Genesys AppFoundry online.
About Cognigy
Cognigy is the market leader in Conversational AI and a global, award-winning software solutions provider. Their powerful artificial intelligence platform enables enterprises to develop and deploy solutions to exceed customer expectations, improve agent satisfaction and rapidly respond to market changes.
Recognized as one of the best software solutions providers globally, Cognigy helps over 1000 organizations worldwide to deliver best-in-class customer service experiences across voice and digital channels, with solutions like Conversational IVR, Smart Self-Service and Agent Assist.
Cognigy’s customer portfolio includes organizations such as Bosch, Fidelity Life, Lufthansa Group, Mercedes-Benz, and Toyota. AI solutions from Cognigy now also support Genesys customers with the introduction of the Cognigy.AI platform on Genesys AppFoundry. Visit cognigy.com for more information.
