Forethought, the leading generative AI for customer support, has launched Autoflows, a revolutionary feature that brings autonomous resolution capabilities to SupportGPT. This new development signifies a significant step towards an efficient, AI-driven future in customer support.
While many enterprise companies claim to be AI-first, they often find themselves trapped in outdated systems that rely on manual workflows. These workflows not only result in poor performance and negative customer experiences but also take up valuable time. Forethought aims to change this by introducing Autoflows, which eliminates the need for manual workflows and empowers support teams to build autonomous agents that deliver exceptional customer experiences at scale.
With Autoflows, customer support leaders can simply specify their desired outcomes in plain, natural language instead of relying on complex decision trees or predefined rulesets. The AI-powered system accurately predicts user needs and determines the most efficient steps to achieve the desired outcomes. This eliminates the need for support agents to engage in mundane, task-oriented processes, allowing them to focus on more complex issues.
Autoflows bring value not only to customers but also to support teams and businesses. By replacing select manual workflows with Autoflows, companies have reported significant time savings and up to a 27% increase in customer satisfaction. This technology not only enhances the customer experience but also maximizes internal efficiency, as noted by Brent Pliskow, GM & VP of Customer Support at Upwork.
Forethought, launched in 2018, is a leading generative AI suite for customer support that leverages proprietary data. By infusing generative AI powered by Large Language Models (LLMs) at each stage of the customer support journey, Forethought enables seamless and personalized customer experiences. The company has already powered support for major customer-centric organizations such as Instacart, Upwork, and Marriott. It has received substantial funding of over $90 million from prominent investors including NEA, Ashton Kutcher & Guy Oseary’s Sound Ventures, Robert Downey Jr., and Operator Collective. Forethought has been recognized for its excellence, winning Startup Battlefield at TechCrunch Disrupt in 2018, being named one of CNBC’s 25 Top Startups for the Enterprise in 2022, and being included in G2’s list of Best Software Products for 2023.
With the introduction of Autoflows, Forethought is paving the way for a future in customer support that is driven by autonomous AI capabilities. By eliminating manual workflows, this innovative feature empowers support teams to deliver exceptional customer experiences efficiently and at scale. With continued advancements in generative AI, Forethought is revolutionizing the way companies approach customer support, making it more seamless, personalized, and effective.
