MEPs adopted new EU consumer-protection rules to enhance consumer rights related to defective products. The revised directive simplifies compensation claims for victims, removes the minimum damage threshold, and extends liability periods. The updated rules also cover non-material losses, including psychological harm, and damage to data.
The new directive ensures that businesses, including manufacturers and importers, are liable for damages caused by defective products, even when bought online from outside the EU. It exempts open-source software from liability to protect innovation. The liability period is extended to 25 years for slow-to-show damage, allowing compensation even after this period.
The Legal Affairs Committee co-rapporteur highlighted the balance between consumer protection and legal certainty for economic operators. The Internal Market and Consumer Protection Committee co-rapporteur emphasized the need for clarity amid new technologies and commercial relations. The directive will require approval from the Council and will enter into force within 24 months of approval.
The new rules update liability regulations that are almost four decades old. The European Commission proposed these changes to adapt to digitalization, the circular economy, and emerging technologies such as AI. The legislation complements national liability regimes, providing an additional layer of consumer protection at the EU level.