Duolingo, the popular language-learning platform, has recently implemented job cuts citing the integration of artificial intelligence (AI) into its operations. Approximately 10% of the contractor workforce was let go at the end of 2023 as the company decided to leverage AI models, such as OpenAI’s GPT-4, to streamline content production and translations.
The utilization of large language models like ChatGPT may have a profound impact on various job roles, including those related to language-based tasks. According to the World Economic Forum’s 2023 Future of Jobs report, AI is expected to transform around 23% of jobs within the next five years.
The news about the layoffs was first reported by a Reddit user, No_Comb_4582, who shared an email from Duolingo explaining the reasoning behind the job cuts. The company stated that AI is capable of generating content, translations, and alternative translations, thereby rendering certain roles redundant. Duolingo plans to retain a few individuals per team, referred to as content curators, who will oversee and validate the output produced by AI.
A spokesperson from Duolingo clarified that their AI model, GPT-4, is used to translate sentences. The translated output is then reviewed by human experts to ensure it meets the standards for teaching and complies with the Common European Framework of Reference for Languages (CEFR), an internationally recognized language proficiency guideline. Additionally, Duolingo employs AI-generated feedback and chatbots powered by GPT-4 in its premium subscription tier, Duolingo Max, to enhance user experiences.
However, Duolingo emphasized that the reduction in workforce should not be considered as layoffs. They claim that only a small minority of contractors were let go as their projects came to an end, or due to improvements in content creation operations that no longer required as many workers. Nonetheless, the company acknowledged that the adoption of AI played a role in reducing the number of personnel needed.
These job cuts have raised concerns among the affected contractors as well as Duolingo users who fear that AI will replace human workers. For contractors, who often face job insecurity and struggle to secure permanent positions, this development adds to their worries. Users of the language-learning platform express concerns that AI translations might lack the insight and expertise of human experts who possess a deeper understanding of languages, idiomatic expressions, and cultural nuances.
It is worth noting that a significant portion of Duolingo’s workforce comprises contractors, which is often interpreted as a cost-saving measure for companies since they are not obligated to provide insurance or benefits like paid time off and sick leave.
As the integration of AI continues to evolve and impact various industries, it is essential to consider the potential consequences for human workers. While AI can undoubtedly offer efficiency and convenience, it is crucial to find a balance that maintains the value and expertise contributed by human professionals in language-based roles.
