The digital divide has been a persistent issue impacting the quality of life for a significant portion of the Australian population. Nearly a quarter of Australians currently face digital exclusion, depriving them of the numerous social, educational, and economic benefits that online connectivity offers.
Research conducted by Sarah Vivienne Bentley and Claire Naughtin of Data61 sheds light on the implications of this digital divide and its potential impact on people’s interactions with artificial intelligence (AI). The study, published in the journal AI and Ethics, highlights how individuals who lack access to digital services experience a lower quality of life due to their limited connectivity.
Various demographic groups are particularly vulnerable to digital exclusion in Australia, including older individuals, those residing in remote areas, individuals with lower incomes, and First Nations peoples. Globally, one-third of the population in low-income countries remains offline, while women in these regions face significant barriers to digital connectivity.
The onset of the COVID-19 pandemic accentuated the consequences of digital inequity, as those without access to digital tools faced heightened risks such as social isolation, limited employment opportunities, and inadequate access to essential health information. The United Nations Secretary-General emphasized in 2020 that the digital divide had transitioned into a matter of life and death.
Although the digital divide was initially characterized by disparities in accessing computers and the internet, it is now understood as a broader issue encompassing digital literacy and confidence. Individuals with limited access to digital technology often struggle with feelings of incompetence and disengagement, exacerbating their exclusion.
As AI technologies become increasingly integrated into various aspects of society, there is a concern that AI may further deepen the existing digital divide rather than bridge it. A survey of Australian adults revealed that individuals with higher levels of digital confidence displayed more positive attitudes towards AI, highlighting the interconnected nature of digital exclusion and perceptions of new technologies.
To ensure that AI contributes positively to society and promotes inclusivity, it is essential to address the underlying causes of the digital divide. Responsible deployment of AI can offer significant benefits, such as enhancing accessibility for individuals with disabilities, improving employment outcomes for marginalized populations, and increasing affordability of essential services.
In conclusion, inclusive AI development requires a holistic approach that considers not only access to technology but also individuals’ levels of digital confidence. By addressing the barriers that contribute to digital exclusion, we can pave the way for a future where AI serves as a tool for societal advancement and equality.
