Deloitte is exploring and utilizing the capabilities of AI through the launch of two services under its quartz AI offering. These services include compass AI for logistics and frontline AI for customer care deployments. Deloitte is using Nvidia’s omniverse AI platform, as well as technologies from the Nvidia enterprise AI stack, as a basis for creating quartz AI.
PwC, Bain and Company are also investing in AI to explore its capabilities. Deloitte hopes to use AI to maximize efficiency and optimize front-office processes in order to increase customer satisfaction. Compasses AI will help optimize the supply chain and make sure goods arrive to customers on time, while frontline AI will introduce technology to improve the customer care service.
Organizations still need to be educated on the use of AI and some still have misconceptions. It is hoped by Deloitte that organizations will be able to transform and use AI to improve customer experience and decrease costs.
Deloitte is a multinational professional services network, one of the “Big Four” accounting organizations, with over 286,000 employees in 150 countries worldwide. Founded in 1845, the company provides services related to audit, financial advisory, consulting, taxation, and legal services. Goutham Belliappa, Deloitte managing director, commented on Deloitte’s strategies in using AI and discussed how Nvidia technologies can be used to solve specific business problems. The ultimate goal is for organizations to benefit from the capabilities of large language models (LLMs).
