Cyara, a customer experience assurance company, has integrated OpenAI’s GPT-3 to help accelerate chatbot development and improve quality. In the past, chatbots often required customers to speak in specific ways before they could fully understand their intent, and users still need to engage in training with some chatbots today. To improve training and testing of chatbots, businesses need to identify as many ways as possible for customers to express their intentions. Cyara’s OpenAI GPT-3 integration will accelerate the generation of training data for Cyara Botium, the company’s one-stop solution for chatbot and conversational AI testing and assurance. This will help reduce the time and costs of developing test data, while also increasing test coverage, leading to improved chatbot quality.
Cyara is a customer experience assurance company that provides comprehensive, automated chatbot and conversational AI CX testing and assurance solutions.
Christoph Börner is the Senior Director of Digital at Cyara and has been quoted as saying that the integration of GPT-3 is an example of the company’s commitment to delivering cutting-edge chatbot testing solutions, which has played a crucial role in shaping the future of customer experience.
