The title of this article is Council Post: ‘Making Friends’ With ChatGPT: A Guide To Best Practices For AI Interactions. AI tools are becoming increasingly prevalent and hotly contested. While members of the public may have an opinion as to whether these tools are beneficial to society, understanding their functionality and the associated best practices is key to having successful AI-human interactions.
ChatGPT is a popular AI tool that many businesses are employing to increase efficiency and to help with patient care. This technology is trained by being fed large amounts of data and is thus limited by the ‘cut-off’ date of that data’s collection. It is important for users to be careful about the data that is fed into the product, as it can sometimes be surprising what ChatGPT can absorb, including protected health information or information specific to a patient.
Ainsley MacLean, MD, is chief medical information officer (CMIO) of the Mid-Atlantic Permanente Medical Group, Kaiser Permanente. She is intrigued by the potential chatbots have to deliver useful information quickly and help with the doctor’s job. Her team takes care to avoid inputting protected health information, and follows a policy of good data hygiene.
Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs, and technology executives. Membership is based on an application process and experience-based requirements. Aimed at creating peer-to-peer learning opportunities, the Council accepts members based on their experience in the technology industry, their company’s success, and their accomplishments in advancing their profession.
Although these GPTs are incredibly helpful, they are not infallible. They are prone to malfunctioning and can possess bias depending on the training data they have been fed. Therefore, when using such a tool, it is crucial to keep in mind the limitations and remember to consult with a specialist when needed.
By being aware of the potential of AI, of its limitations and of the best practices for use, individuals and organizations can make the most of ChatGPT technology and its contemporaries. As with any situation involving new technology, it is important to approach it with caution and seek expert advice when needed.
