Cohere is an artificial intelligence company that specializes in large language models (LLM) for enterprises. Founded by Google Brain researchers, Cohere has been pushing the limits of what AI can do with their LLM technology.
Today, they have announced a new partnership with LivePerson, a leader in conversational AI. The goal of the partnership is to bring the power of Cohere’s LLM technology to LivePerson’s conversational AI capabilities, helping their customers reduce bias, improve explainability, and limit the risk of AI hallucinations.
The Cohere team is led by CEO Aidan Gomez, who was among the co-authors of the original research paper on transformers titled “Attention Is All You Need.” Gomez explained that LivePerson will be using Cohere’s LLM models for enterprise deployment, with the models being tuned and trained privately, so as to keep LivePerson’s data secure and separate from Cohere’s.
Joe Bradley, LivePerson’s Chief Scientist, elaborated saying that rather than creating one giant LLM that can do everything, they build a constellation of models that specialize in different areas. Such models help LivePerson decide what to do next in a conversation and can perform tasks in response to user inquiries.
LivePerson is also introducing AI explainability into the process, using Cohere’s Retrieval Augmented Generation technique. This technique helps the model cite source materials to justify its responses, reducing the risk of AI hallucinations significantly as humans can then verify the response.
LivePerson is looking to use Cohere for their own internal usage, and then deploying the integration into end-user enterprise to offer better capabilities.
In a highly competitive field with the likes of OpenAI, Cohere is looking to make a big mark in the industry by offering LLMs for enterprise use. By partnering with LivePerson and helping them adopt their LLM technology, Cohere is pushing the boundaries of what is possible and setting the gold standards for future AI applications.
