Cisco Unveils Webex AI Strategy with Real-Time Communication to Enhance Collaboration and Productivity, Philippines

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Cisco Unveils Webex AI Strategy with Real-Time Communication to Enhance Collaboration and Productivity

Cisco, a leading technology company, has announced its new AI strategy for its Webex platform, aimed at improving communication and collaboration for users. Unlike other AI offerings that focus solely on text or documents, Webex will leverage real-time communication for audio and video to address everyday challenges. The goal is to ensure clear and uninterrupted audio and video calls and meetings, even in low-bandwidth situations.

As part of this strategy, Cisco has also introduced the new Webex AI Assistant with enhanced capabilities that will boost productivity and accuracy. The AI assistant will be applied across the entire Webex portfolio, including the Webex Suite, Cisco Collaboration devices, Webex Contact Center, Webex Connect, and Webex Control Hub. Companies like McLaren Racing and Team DSM are already testing the new AI capabilities.

According to Jeetu Patel, Executive Vice President and General Manager, Cisco Security and Collaboration, AI holds the key to bridge the gap in the new era of hybrid work, enabling everyone to work and communicate to their full potential. Cisco sees this announcement as a monumental step forward, as customers will benefit from AI being pervasive in every aspect of the Webex platform.

In the Philippines, there is a significant opportunity for AI to make collaboration more intelligent, secure, and inclusive. As companies in the country continue to deal with the challenge of maintaining a consistent employee experience regardless of location, Cisco’s innovations aim to level the playing field and unlock new levels of productivity. The focus is on delivering a seamless meeting experience and a range of AI-powered capabilities to streamline work.

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One of the key advancements in the Webex platform is the introduction of Real-Time Media Models (RMMs). These models will enhance audio and video quality by providing valuable context about human interactions, such as gestures and movement. RMMs will also enable audio and video channels to be used as signals of context in text-based capabilities like meeting summaries and highlights. This combination of AI for text, audio, and video will provide users with real-time insights. In the future, Webex may even be able to recognize when a participant steps away from a meeting and capture meeting notes to bring them up to speed upon their return.

Another notable addition to the Webex platform is the Webex AI Codec, a generative AI solution designed to redefine real-time communication and solve the challenge of audio quality. The AI Codec aims to deliver crystal-clear audio regardless of network conditions, even in areas with poor connectivity. It incorporates speech enhancement functions like noise removal and de-reverberation to ensure unprecedented audio clarity. Webex will also leverage machine learning techniques to improve video quality using Super Resolution, delivering high-definition meetings with excellent video quality regardless of bandwidth conditions.

The newly launched Webex AI Assistant will empower users with a robust set of capabilities while minimizing work and costs for IT. The AI assistant will prompt users with questions and generate real-time answers based on their responses. Some of the capabilities include Change Message Tone, which provides recommended changes to tone and phrasing in messaging platforms, Suggested Responses for contact center agents responding to customers, Meeting Summaries to catch up on missed portions of meetings, Message Summaries to recap unread messages or spaces, and Slido Topic Summaries for interactive events. These new capabilities will be rolled out gradually, with shipping planned before the end of 2023.

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To ensure the best user experience, Webex will harness a combination of best-of-breed Large Language Models (LLMs) based on the use case and training. This federated approach combines commercial, open source, Cisco-proprietary, and select customer models.

Cisco emphasizes its commitment to responsible AI. The company has long focused on incorporating AI in its products with attention to security, privacy, and human rights. Cisco’s Responsible AI Framework ensures adherence to standards for transparency, fairness, accountability, privacy, security, and reliability.

With its new AI strategy and enhanced AI Assistant capabilities, Cisco aims to revolutionize collaboration by delivering intelligent, secure, and inclusive solutions. The technology giant believes that AI will play a pivotal role in enabling the future of work and communication, ultimately maximizing productivity and efficiency for users across various industries.

Frequently Asked Questions (FAQs) Related to the Above News

What is Cisco's new AI strategy for the Webex platform?

Cisco's new AI strategy for the Webex platform aims to enhance communication and collaboration for users by leveraging real-time audio and video communication. Unlike other AI offerings, Webex focuses on addressing everyday challenges in real-time, ensuring clear and uninterrupted audio and video calls and meetings.

How will Cisco's Webex AI Assistant enhance productivity and accuracy?

Cisco has introduced the new Webex AI Assistant with enhanced capabilities that will boost productivity and accuracy. The AI assistant will be applied across the entire Webex portfolio and provide features such as Change Message Tone, Suggested Responses, Meeting Summaries, Message Summaries, and Slido Topic Summaries. These capabilities aim to streamline work and minimize work and costs for IT.

How will Cisco's AI innovations benefit companies in the Philippines?

In the Philippines, Cisco's AI innovations aim to make collaboration more intelligent, secure, and inclusive. As companies deal with maintaining consistent employee experiences regardless of location, Cisco's innovations will level the playing field and unlock new levels of productivity. The focus is on delivering a seamless meeting experience and a range of AI-powered capabilities to streamline work.

What are Real-Time Media Models (RMMs) in the Webex platform?

Real-Time Media Models (RMMs) introduced in the Webex platform enhance audio and video quality by providing valuable context about human interactions, such as gestures and movement. RMMs also enable audio and video channels to be used as signals of context in text-based capabilities like meeting summaries and highlights. This combination of AI for text, audio, and video provides users with real-time insights.

How does the Webex AI Codec redefine real-time communication?

The Webex AI Codec is a generative AI solution designed to solve the challenge of audio quality in real-time communication. It delivers crystal-clear audio regardless of network conditions, incorporating speech enhancement functions like noise removal and de-reverberation. Additionally, machine learning techniques are used to improve video quality using Super Resolution, ensuring high-definition meetings with excellent video quality even in low-bandwidth situations.

What capabilities does the Webex AI Assistant offer?

The Webex AI Assistant offers a robust set of capabilities to empower users and minimize work and costs for IT. Some of these capabilities include Change Message Tone, Suggested Responses, Meeting Summaries, Message Summaries, and Slido Topic Summaries. These features provide recommended changes to message tone, real-time answers, catch-up summaries for missed portions, and more.

Is there a timeline for the rollout of the new Webex AI Assistant capabilities?

The new Webex AI Assistant capabilities will be rolled out gradually, with shipping planned before the end of 2023.

How does Cisco ensure responsible AI practices?

Cisco emphasizes its commitment to responsible AI practices. The company incorporates AI into its products with attention to security, privacy, and human rights. The Responsible AI Framework ensures compliance with standards for transparency, fairness, accountability, privacy, security, and reliability.

What is Cisco's vision for the future of work and communication with AI?

Cisco believes that AI will play a pivotal role in enabling the future of work and communication. With its new AI strategy and enhanced AI Assistant capabilities, Cisco aims to revolutionize collaboration by delivering intelligent, secure, and inclusive solutions. The goal is to maximize productivity and efficiency for users across various industries.

Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.

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