ChatGPT to Answer 112 Calls in Portugal by 2025

The emergency phone service 112 in Portugal is set to introduce Artificial Intelligence based on ChatGPT technology to improve their system. This change will start in 2025 and aims to handle a high volume of calls and make the service more efficient. The automated chatbot will pick up the initial calls during peak times when phone lines can get congested, meaning human resources can operate at normal pressure levels during unusual situations that can cause stress for callers and responders. The AI technology will evaluate the problem and transfer it to a human as necessary, all while providing natural language conversation, fooling the caller into thinking they’re speaking to a human. Additionally, the robots will be able to recognize prank calls, which account for 60% of the total phone line traffic, and filter them out. The introduction of AI technology will optimize the emergency phone service, but will not result in the loss of human jobs as they will still be needed to carry out the actual work.