Newegg, one of the leading global online electronics retailers, has announced their deployment of the popular AI ChatGPT on their website to improve customer experience. Newegg will be using ChatGPT for the company’s PC Builder tool, text content, customer service, email subject lines, and search engine optimization (SEO) to make the shopping process easier and more efficient.
ChatGPT, or generative pre-trained transformer artificial intelligence, has become a popular topic of discussion in recent months. The program has grown in intelligence and usefulness, due to its ability to be deployed in numerous situations such as customer services, article writing and even code-writing. Newegg believes that ChatGPT can help customers find what they are looking for with increased quality, efficiency, and accuracy.
Newegg will be utilizing ChatGPT with the Newegg PC Builder for customers as a way for customers to communicate and obtain information about the parts compatible with their system, their specifications, and range of price. Newegg also plans to use ChatGPT to assist customers browsing the website, suggesting new tech products and presenting information more clearly by providing more informative titles, descriptions and summaries. In addition, ChatGPT will be used to help customers with customer service inquiries and email subject line optimization.
The Vice President of Application Development at Newegg, Lucy Huo, had this to say about the use of ChatGPT: “We’re always evaluating our e-commerce technology to ensure we’re providing the best customer experience. We deployed ChatGPT to improve content both on-site and off-site to help customers find what they want and elevate their experience. AI doesn’t replace employees, but it adds resources so employees are available to handle more complex projects. We’re still in the early phases of AI but the benefits for e-commerce may be substantial.”
ChatGPT is beneficial for Newegg due to the high level of expertise and knowledge that customers of Newegg possess. As one of the leading global online electronics retailers, Newegg expects customers to expect the best and most advanced technologies, and ChatGPT makes that possible.
Newegg Incorporated, is one of the leading global online electronics retailers. Established in 2001 in the city of City of Industry, California, Newegg has grown to become one of the largest online retailers of electronics, computer hardware and software, IT products, gaming products, and consumer electronics. Newegg has grown to become a well-known recognizable brand, offering dedicated customer service, new products, and competitive pricing.
Lucy Huo is the Vice President of Application Development at Newegg Incorporated. She was born and raised in California, and graduated from UC Berkeley with a BS in Computer Science and MS in Electrical Engineering. Since then, she has gained extensive experience in the technology industry, working for various startups and tech giants prior to joining the Newegg family. As the Vice President of Application Development, Lucy Huo is responsible for overseeing the technical aspects of the company’s applications and development. She is committed to creating innovative solutions and improving customer experience.
