Cabinet Office Minister John Glen has outlined his priorities for modernizing the Civil Service and enhancing efficiency through embracing artificial intelligence (AI). Speaking at the Institute for Government’s annual conference, Glen emphasized three key priorities: leveraging the potential of new technologies, simplifying government operations, and addressing talent attraction and retention.
Glen highlighted the importance of digital transformation in the government by increasing ambition in the adoption of AI. This includes unlocking the transformative potential of AI to deliver stronger public services. Additionally, streamlining and simplifying government operations will enable new ways of working. Glen emphasized the need for a smaller, skilled workforce that is better rewarded and managed for better performance.
The minister also addressed the issue of staff performance management, emphasizing the importance of line management standards and consistency across departments. This includes addressing instances of poor performance and supporting line managers in developing the expertise and skills of civil servants.
Glen believes that face-to-face working and utilizing government offices are crucial for delivering for taxpayers and developing new talent. Survey data from civil servants revealed that office-based work and staff interaction are better supported in the office compared to remote working.
In his keynote address, Glen emphasized the essential role of the Civil Service in the country and highlighted the necessity of ensuring its effectiveness and efficiency. He acknowledged the need to do more with less and welcomed past successes in securing efficiencies through central functional teams.
The minister reaffirmed the government’s commitment to implementing cutting-edge AI technologies across the Civil Service. He endorsed the development of bespoke AI products to eliminate bureaucracy, improve service delivery speed, and enhance government communication with the public.
In addition, the government will issue new guidance on civil service staff networks to improve productivity and provide clearer advice on diversity and inclusion while ensuring impartiality.
Glen concluded by stating that the Civil Service must adapt to meet future challenges and that committed civil servants are prepared to face them. The focus remains on embracing new technologies, empowering teams through collaboration, and ensuring effective performance management.
Overall, Glen’s outlined priorities aim to modernize the Civil Service, enhance efficiency through AI adoption, and improve talent attraction and retention. The government’s commitment to these measures reflects the need to adapt to future challenges and deliver stronger public services.
