The annual Digisurance conference, focused on innovation in the insurance industry, took place last week in Berlin. Attended by CEOs, decision-makers, and experts in finance and insurance, the event centered on the theme Transformation of Digital Sales: AI or Die? The conference showcased concrete examples from the industry, including emerging trends and current issues facing the industry.
The conference’s primary focus was to emphasize the application of AI in digital sales and its relevance in the insurance industry. The discussion around AI encompassed the current state, future expectations, and the integration of AI into digital sales and innovations in insurance practices. The industry experts presented various use cases for implementing AI in customer service, underwriting processes, and fraud detection, inspiring many attendees to explore the benefits of this technology.
The conference featured insightful presentations and engaging discussions on the latest trends and challenges, including the use of data analytics, blockchain technology, and the impact of IoT in the insurance industry. Amidst these discussions, keynote speakers presented their thoughts on the ways insurance companies can transform themselves to become more relevant in the digital age.
The event showcased several breakout sessions where experts and attendees discussed how to adapt insurance practices to meet the changing demands of digital consumers. Participants explored ways to improve customer engagement through chatbots, interactive voice response systems, and mobile applications.
Overall, the success of Digisurance 2019 showcases the growing role of technology, AI, and innovation within insurance. This conference provided a platform to explore new opportunities for growth, innovation, and customer engagement in the digital age.
