Boston recently made history by implementing a first-of-its-kind policy and encouraging its public servants to use generative AI.This move stands in contrast to other cities where the same technology has been seen as a risk and been banned. New York City, for example, banned the use of AI tools fearing it could lead to rampant cheating among students and impede critical thinking. Congress recently heard testimony from AI CEOs and researchers debating whether and how to regulate the technology.
By promoting the exploration of how AI could help improve government efficiency and effectiveness, as opposed to concerning itself with mainly how to regulate AI, Boston set a potentially revolutionary example for other governments. City officials were provided with instructions on how they can use AI to write memos, letters or job descriptions and translate government-speak into plain English to increase access to public services among non-English speaking populations. Additionally, the email encouraged public servants to use AI to summarize lengthy pieces of text, making it faster and easier for public officials to interact with the public.
The City of Boston is well-known for its innovative public programs and the adoption of generative AI is only another example of its openness to emerging technologies. Their policy could serve as a template for other governments that are attempting to determine the best way to manage generative AI. CEO Sam Altman and AI researcher Gary Marcus are some of the most vocal advocates for embracing this technology in the US and the City of Boston certainly has taken their advice to heart.
