BBVA has recently announced a groundbreaking partnership with OpenAI, a leader in artificial intelligence technology. The collaboration will involve the implementation of ChatGPT, which is set to transform the way BBVA’s workforce operates on a day-to-day basis.
As part of this initiative, BBVA will be rolling out 3000 ChatGPT Enterprise licenses to its employees, a move aimed at boosting productivity, streamlining processes, and fostering innovation within the organization. By providing training and continuous updates for its language models, OpenAI will play a crucial role in ensuring the success of this deployment.
Currently, BBVA is in the process of distributing these licenses to its central services in Spain, with plans to expand the rollout to key countries within the group. To ensure that employees from all areas and departments are equipped to leverage ChatGPT effectively, mandatory training sessions will be conducted alongside the setup of each account.
In a bid to further enhance the capabilities of its workforce, BBVA recently organized an internal generative AI ‘DataRally’ to identify and nurture talent in utilizing the language models that power ChatGPT. Ricardo MartÃn Manjón, BBVA’s global head of data, expressed his optimism about the transformational impact of generative AI on customer support and personalized services, while also inspiring creativity among employees.
Brad Lightcap, the COO of OpenAI, echoed this sentiment, emphasizing the potential of ChatGPT Enterprise to streamline tasks, boost creativity, efficiency, and productivity. The partnership between BBVA and OpenAI underscores the increasing significance of AI in the banking sector, shedding light on the transformative effects it can have on operational processes and customer experiences.
In conclusion, the collaboration between BBVA and OpenAI marks a significant milestone in the integration of AI technologies in the banking industry, promising to revolutionize the way financial institutions operate and engage with their customers.
