BBVA, the banking giant, has joined forces with OpenAI to enhance its generative AI capabilities. This partnership is a strategic move by BBVA, with a focus on utilizing AI tools to improve processes, boost productivity, and drive innovation within the company.
For years, BBVA has been actively involved in AI-based research and projects, showcasing its commitment to leveraging technology to stay ahead in the financial industry. The recent agreement with OpenAI, the creator of ChatGPT, further solidifies BBVA’s dedication to incorporating cutting-edge AI solutions into its operations.
As part of this collaboration, BBVA has rolled out 3,000 ChatGPT Enterprise licenses to its employees. These licenses will enable staff members to tap into the power of generative AI for various tasks, such as text and image creation, and information processing. OpenAI will provide training and updates on its large language models, ensuring that BBVA maximizes the potential of ChatGPT across its business functions.
BBVA’s focus on data and technology is also evident through its AI Factories in Spain, Mexico, and Türkiye, where over 5,000 employees, including 1,000 data scientists, work on harnessing data and AI for informed decision-making and product development. By embracing generative AI, BBVA aims to revolutionize customer service, drive personalized offerings, and foster employee creativity.
The distribution of ChatGPT licenses in Spain is just the beginning, with plans to expand to other key markets in the near future. Through mandatory training sessions for employees, BBVA hopes to encourage cross-departmental collaboration and gather feedback to refine its AI initiatives. The bank’s ultimate goal is to lead the way in financial innovation by leveraging generative AI for the benefit of both customers and employees.
BBVA’s partnership with OpenAI and its adoption of generative AI tools signify a significant step forward in the banking sector’s embrace of AI technologies. With a strong focus on enhancing customer experience and driving operational efficiency, BBVA is poised to set new standards in the financial industry through the power of artificial intelligence.
