Exclusive articles:
EvaluAgent Secures $20 Million to Expand Call Center Agent Evaluation Software
EvaluAgent secures $20m to enhance its automated quality assurance testing software for contact centers. Their SmartScore system uses AI for identifying key moments and coaching tips, resulting in ongoing behavior change.
UK announces £21M fund to boost AI implementation in National Health Service
The UK gov is investing £21m to bring AI imaging and decision-support tools to NHS to improve diagnosis & treatment of heart conditions, cancer, and strokes, and to aid in early detection of lung cancer. NHS trusts can apply for funds for any appropriate AI diagnostic tool. #AIforNHS
EU Plants Flag in Silicon Valley Ahead of Tech Crackdown
EU's industry chief, Thierry Breton, visited Silicon Valley to prepare tech companies for new laws regarding social media, AI, and data. See Twitter's stress test results and how the DSA will affect Big Tech.
Singapore’s Grab lays off more than 1,100 workers in the wake of pandemic-caused economic downturn.
Grab, the ride-hailing and food delivery app in Southeast Asia, lays off 11% of its staff in response to changes in technology and competition. CEO aims for profitability.
Traditional Outsourcing Becoming Obsolete as AI Evolves
As AI revolutionizes outsourcing, will it completely replace digital services providers? Discover how AI is enhancing productivity, improving decisions, and shifting to higher-value services in this informative article.