AT&T launches personalized AI based on ChatGPT: What is it for?

AT&T has partnered with Microsoft to develop an internal secure tool based on ChatGPT, an AI-based chatbot. The company hopes the AI assistant, Ask AT&T, will help its employees with various tasks such as updating legacy software codes, translating documents for employees and customers, and optimizing consumer services. The use of ChatGPT has been condemned by many commercial organizations, especially in the tech industry. However, despite some tech giants such as Samsung and Apple banning the use of ChatGPT, AT&T has incorporated the AI tool to enhance its internal operations. The tool is reported to be secure, and private company information will not be made public unless there are vulnerabilities in the software’s build. AT&T’s Chief Data Officer stated that the company is profoundly optimistic about the present and future of AI and expects the tool to assist the company’s third-party customers in leveraging specific features of the proprietary AI. This new development may place AT&T in direct competition with other telecom and tech firms in the AI race to enhance corporate operations.