Amelia, the world’s largest privately held AI software company and a global leader in Enterprise Conversational AI, has been recognized as a Leader in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2023. This accolade marks the third consecutive year that Amelia has been named a Leader by Everest Group, solidifying its position as an innovator in the industry.
Amelia’s commitment to developing AI solutions that deliver true enterprise value has earned the trust of organizations such as Telefónica, BNP Paribas, and Aeromexico. Notably, Amelia is one of only two vendors recognized as a top provider across all major industries, including Banking, Healthcare, Telecom, Insurance, Technology, and Retail. Additionally, Amelia excels in various business functions such as IT Helpdesk, Customer Support, Sales, and Finance and Accounting.
Everest Group’s evaluation of Amelia’s Conversational AI platform highlighted its strengths, particularly in its use of Generative AI. With each passing year, Amelia continues to outperform other providers in the Conversational AI landscape, as evidenced by its leap forward in Vision & Capability.
Amelia has been instrumental in driving measurable business outcomes for enterprises worldwide. For example, Resorts World Las Vegas successfully automated over 2,500 guest check-outs in just one month using Amelia’s Conversational AI platform. This automation has not only increased guest satisfaction but also reduced the administrative workload for resort employees.
In response to this recognition, the President and Chairman of Amelia expressed gratitude for being acknowledged by Everest Group and emphasized the company’s dedication to delivering powerful and intuitive AI solutions that yield exceptional outcomes. The recognition serves as a catalyst for Amelia to continuously advance its cutting-edge platform and pursue ambitious goals.
Amelia’s success can be attributed to its position as one of the world’s largest privately held AI software companies and its ability to optimize business outcomes for organizations across various industries. With consistent recognition from leading analyst firms like Gartner’s Magic Quadrant 2023, Amelia has powered the voice operations of major Fortune 500 companies like Telefónica, BBVA, and BNP Paribas.
In conclusion, Amelia’s recognition as a Leader in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2023 further solidifies its position as a global leader in Enterprise Conversational AI. With its innovative platform and proven track record, Amelia continues to set itself apart from the competition, offering AI solutions that deliver tangible value to its customers.
