Amazon Takes on ChatGPT with Rival AI Chatbot, Q
It’s taken Amazon a while, but the tech giant has finally jumped on the artificial intelligence (AI) chatbot bandwagon. The firm has just unveiled its version of ChatGPT called ‘Q’ – which may be a reference to the ingenious tech boffin in the James Bond films.
Designed for employees in fields such as IT, software, customer service, and more, Q lets workers ask questions that are specific to their companies. Among its skills are summarising meetings, explaining programming code, and locating information from hundreds of company documents.
Q comes soon after Elon Musk announced his own ‘sarcastic’ AI bot called Grok that will be integrated within X (formerly known as Twitter).
In a blog post, Amazon said the new assistant is specifically for work and can be tailored to a customer’s business – much like ChatGPT Enterprise, the version of ChatGPT for workers. Currently, Q is available only for users of Connect (Amazon’s service for contact centers) in parts of the US, but it will roll out to other services and countries soon.
Some of the companies already using Q are automotive giant BMW, IT firm Accenture, and pharmaceutical company Gilead, as well as Amazon itself.
‘Q can help you get fast, relevant answers to pressing questions, solve problems, generate content, and take actions using the data and expertise found in your company’s information repositories, code, and enterprise systems,’ the firm says.
Q can be connected to a business’s data, information, and systems, so it can source numerous answers that are relevant to the company – but these are secure and not publicly available.
Employees can ask about things they would have before had to search for across different sources, such as Google Drive, Microsoft 365, and Dropbox – saving them from the tedious task of searching through multiple documents.
In this way, Q will save time and increase productivity for a business, although it is also able to perform the sort of jobs that the general public already turn to ChatGPT for. Q can help with tasks like generating a blog post, summarizing documents, drafting emails, and creating meeting agendas.
Amazon said Q has been ‘built with security and privacy in mind’ and never uses content from its business customers ‘to train its underlying models’.
In other words, no sensitive company data is used to train Q, and the tool only accesses company information through a secure Amazon service account.
It follows controversy surrounding ChatGPT’s creator OpenAI, which is being taken to court over claims it breached copyright rules by ‘ingesting’ books without permission.
Amazon is the latest tech firm to jump on the chatbot bandwagon after the huge success of ChatGPT, which was released a year ago. Amazon’s Q comes just over a year since ChatGPT was released – and soon after revolutionized the way we get information online. Unlike Amazon, Google was so panicked by ChatGPT it rush-released its own chatbot, Bard, in March.
Q comes soon after Elon Musk announced his own ‘sarcastic’ AI bot called Grok to be integrated within X (formerly known as Twitter). Elon Musk said Grok is currently only available to ‘a select group’ before being rolled out more widely.
Other chatbots include My AI built into social media app Snapchat, YouChat from US search engine You.com, and Ernie Bot from Chinese company Baidu.
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The billionaire entrepreneur is the boss of carmaker Tesla, private space firm SpaceX, and brain-computer interface startup Neuralink, among others. But Musk – who routinely tops the list as the world’s richest person – became more infamous than ever when he bought Twitter a year ago.
Here, we take a look at all the companies Musk has invested in, from Zip2 back in the 1990s to his new artificial intelligence venture.
