Amazon has announced a new voice-powered generative AI model for Alexa that brings a more empathetic and conversational experience to the popular voice assistant. This new AI model, called ChatGPT, takes into account body language, eye contact, and gestures to create a more seamless conversation with users. The goal is to make using Alexa feel more natural, eliminating the need for users to repeatedly say Alexa to get the assistant’s attention.
Dave Limp, Amazon’s SVP of devices and services, demonstrated the capabilities of the new Alexa AI model during a press event. He engaged in a back-and-forth conversation with Alexa on the newly announced Echo Show 8, and even walked away from the device mid-conversation. When Limp returned, Alexa remembered the conversation and they were able to seamlessly continue where they left off. Although there was some lag and occasional repetition of questions, the overall aim is to make Alexa a more conversational and personalized virtual assistant.
This new AI update enhances Alexa’s voice with more emotion and nuance, allowing it to express surprise, excitement, laughter, and other natural responses. It also takes into consideration the user’s pauses, creating a more dynamic and interactive conversation. The company wants Alexa to be conversational, personalized, trustworthy, and even a little bit fun. During the press event, Alexa playfully revealed that its favorite sports team is the Seahawks, reflecting its connection to Seattle.
In addition to the empathetic ChatGPT model, the upcoming Alexa updates will introduce several inclusive features. The new Fire tablet will incorporate eye gaze technology, allowing users to control the device simply by looking at it. This technology, similar to assistive tech from Tobii Dynavox, aims to provide a more inclusive experience for users.
Another inclusivity feature involves real-time captions on audio and video calls made through Alexa. This feature will enhance communication for individuals with hearing impairments, as participants will be able to read captions during the call. Additionally, Alexa’s new Call Translation feature will assist users who speak different languages by providing real-time translations through audio captions.
Amazon also unveiled a new safety service called Alexa Emergency Assist, which offers immediate support in case of emergencies. By using a voice command, users can connect to a live agent who already has access to important information like the user’s address, medications, and allergies. This feature will be available on all Echo smart speakers and displays.
To cater to the curiosity of children, Amazon developed a new feature using generative AI. Kids can now have engaging conversations with Alexa by asking for fun facts or information about animals. The feature is designed to be kid-friendly and to inspire curiosity.
Overall, Amazon’s new AI updates and inclusive features demonstrate the company’s commitment to enhancing the conversational experience with Alexa. The improved capabilities, combined with empathetic responses and inclusive features, aim to create a more natural and personalized interaction with the voice assistant. U.S. customers will have the opportunity to test out the new Alexa with a free preview in the coming months, starting with the Echo Show 8.
