Air India is set to modernize its digital landscape with the use of a ChatGPT-driven chatbot and further initiatives as part of its second leg of Vihaan.AI transformation programme. To initiate the process, the airline has made an initial investment of $200 million to build a cutting-edge digital workforce. The airline said in a statement, “Our goal is to sustain this investment over the next five years, shifting our focus to creating a leadership position by deploying the most cutting-edge technologies, such as traditional digital technologies and advanced generative Artificial Intelligence (AI).”
This article sends out a positive message about Air India’s vision for growth and expansion. With the use of advanced tech, the airline plans to become cutting-edge and competitive in a competitive landscape. The investment is also reflective of the airline’s commitment to providing customers with superior services, for which the utilization of a ChatGPT-driven chatbot and AI is key.
The plan involves deploying the best of the technologies which will build the digital landscape of Air India and make the airline the country’s premier destination for services. This news comes from the hand of Air India’s executive director and its Chairman and Managing Director, Ashwin Lohani. He is an Indian civil servant and mechanical engineer, who also served in academia and industry. Lohani has held leadership positions with the Ministry of Railways, Air India and Indian Railways since 2000. His vision for Air India is to make it an industry-leader through modernizing its operations with the use of cutting-edge technologies.
Air India is leading the way in the aviation industry with cutting-edge technologies and investments. This strategic investment marks the beginning of the company’s transformation and their commitment to ensuring the customer experience is always top-notch. The utilization of a ChatGPT-driven chatbot and AI will be incredibly important as Air India continues to innovate and provide customer satisfaction. We look forward to the future of Air India.
