Air India, a Tata Group airline, is investing $200 million to modernize its digital infrastructure and uplift its customer engagement strategies to the next level. Its objective is to establish itself as the foremost technologically advanced airline in the world. The maharaja has already spent $200 million on its new tech systems, which includes hiring a digital and technology team in Kerala, Gurugram, and Silicon Valley.
The Vihaan.AI transformation program powered by technology empowers customer experience and revenue management. The airline is dedicated to providing its customers and staff with the best rates and quality experience on all levels, which is why they have invested in cutting edge artificial intelligence, quantum computing and cloud-based communication systems. The chief digital and technology officer of Air India, Satya Ramaswamy said that they hope to set an example with their willingness to expand their technology solution capabilities.
The investment made by Air India of $200 million goes beyond simply modernizing digital systems. It enhances customer experience management, revenue management, operations, ground handling, finance, human resources, and corporate functions. By adopting the world’s best digital technologies and inventing innovative new solutions, Air India is creating a cost efficient and more reliable customer engagement system.
Natarajan Chandrasekaran, a Chairman of the Tata Group, and Campbell Wilson, the CEO of Air India, are joint-guiding the digital transformation of Air India. The airport aims to upgrade its classic digital platform, incorporating user-friendly customer notifications, timely real-time customer support, contact centre modernizations and various other improved systems. Thanks to this investment, Air India is crossing the traditional barriers to create a more secure and user-friendly system that majors on customer satisfaction and technological advances.
