Today, Atlassian announced the launch of its AI-powered ‘virtual teammate,’ Atlassian Intelligence which works on OpenAI’s extensive language models and its own models to generate custom teamwork graphs and allow features such as AI-created summaries for Confluence and test plans for Jira Software or rewording responses to consumers in Jira Service Management. This might be available on the cloud-based Atlassian platforms which the company is not going to deliver to the data center versions.
These days, many organizations are attempting to add ChatGPT-enabled characteristics to their products, but Atlassian sticks out due to its huge variety of services and its popularity among developers. During recent years, the company has drifted from its original developers-focused services to cover IT departments and other professionals associated with development. This gave them an unique insight into how teams cooperate, which is now applied for this product’s purpose.
To understand how teams work, the system was created to generate a “custom teamwork graph” including the main operations completed for it and the relationship between them. Furthermore, this information can be supplemented with other resources from third-party applications.
The most interesting part is the ChatGPT-like chatbot integrated in the Atlassian platforms. Through this, users can refer to certain documents, while featuring requests such as summarizing the actions taken after a recent meeting, automatically. In Jira Software, the AI system can draft test plans dependent on the product specs.
Jira Service Management might be the one to save the most time with this service. There, it helps automate customer service sessions while offering support via Slack and Microsoft Teams. Also, it can locate solutions through the existing knowledge base and can summarize former conversations in a new ticket. Additionally, natural language queries may be changed into the SQL-like Jira Query Language.
After joining the special waitlist, some features will become paid and included in Atlassian’s Premium and Enterprise plans for free. But everyone is allowed to try it now during the early access phase.
Atlassian Inc. is a tech corporation based in Sydney, Australia with offices in North America, Europe, and Asia. It was founded in 2002 by Mike Cannon-Brookes and Scott Farquhar and specializes in software development and providing products related to that. The company primarily focus on software that assists developers, IT teams, and other related professionals in their work. Its main products, Jira and Confluence, provide solutions for project and knowledge management, amongst other software development processes.
