UnitQ has used its AI-powered user feedback software to analyse OpenAI’s new ChatGPT iOS application, providing an unbiased outlook on areas of success and potential improvements. UnitQ categorised and summarised reviews from the App Store and provided OpenAI with insights into what users appreciated, disliked, and wanted from the app. While it found users like the app’s clean interface, copy/paste functionality, speed, and reliability, there were complaints about overheating, battery drain, syncing issues, haptic feedback, and accessibility problems. Furthermore, users required Siri support, maths formula rendering features, and improved account creation.
UnitQ aims to offer actionable AI-powered insights to help companies produce top-tier products and services.
Meanwhile, the unitQ Spring 2023 State of Mobile Applications benchmark report analysed over 22 million Google Play Store and Apple App Store reviews for more than 5,300 Android and iOS mobile applications, providing real-time feedback on user requirements.
With unitQ’s AI and ML algorithms, top user complaints were found to be slow performance, force closing or crashing, and too many advertisements.
Apps with the top quality excellence were TikTok, Coursera, Rocket Mortgage, Turo, 23andMe, and Ten Percent Happier.
AI Analysis of User Feedback for OpenAI’s ChatGPT iOS App by unitQ
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