Just months since the release of ChatGPT, an AI chatbot from the American Open AI research lab, and Indian companies are inevitably starting to embrace the new technology. For example, Air India has announced plans to employ the AI assistant for digital transformation, with tech bigwig Tata Consultancy Services also conducting research on AI-driven enterprise solutions.
But what makes ChatGPT such an attractive proposition for businesses? To answer this, we look at how companies are tapping into the AI’s capabilities. Contentstack, a platform committed to curating personalized content, has integrated ChatGPT into its headless content management system (CMS), which enables teams to craft content efficiently and seamlessly. Notably, a single click allows teams to generate summaries, outlines, metadata tags, descriptions, headlines and even full-length weighted blogs – tremendously minimizing the time factor and subsequent expense. ChatGPT allows brands to generate content that is stylistically suiting to the desired tone of voice.
In addition to content creation, ChatGPT and related generative AI tools open up a world of possibilities for coders. For example, tech giants such as Microsoft have enabled users to develop apps with practically no coding; yet, many companies have incorporated human skill with the chatbot’s efficiency to upgrade the coding process. This dual-approach has stirred some uncertainty in some developers, with the fear of being replaced by a bot made real.
On the other hand, data analytics firm Tredence incorporates ChatGPT into ATOM.AI, its AI-driven platform, to boost the efficiency of their coders. Additionally, its analysis of AI solutions led it to create a product that enabled problem statements to be broken down for the development of the ideal product.
GPT-4, the newest version of the OpenAI language model, has further been of major interest. Serving as a deep learning algorithm with the capacity to interpret and generate text, GPT-4 has vastly improved the deployment of bots in services. Customer engagement provider Exotel has recently launched an AI-based product titled ExoMind, which also incorporates GPT-4. It is also able to recognise other models such as Anthropic or LLama by Meta. As such, ExoMind is able to interpret data and present it in various forms such as question-answering interfaces, bots and APIs. Ultimately, user-experience is greatly improved as the bots become more context-aware, with fewer misunderstandings.
The relevance of AI technologies such as ChatGPT and GPT-4 is ever-increasing, and the company plan to continue capitalizing on opportunities. There is no reason to ignore the potential, with businesses undoubtedly being given the break they have been striving for. The AI technology wave is a powerful one, and it holds great potential for those who ride it.
