SEO-driven customer experience experts iQor are holding a free webinar on May 17th for CX Leaders, to discuss strategies to retain frontline customer service employees using machine learning.
The company’s leaders will demonstrate how machine learning technology can be applied to customer service to develop retention strategies that have helped them retain thousands of employee agents so far. It enables businesses to achieve consistent delivery of customer service key performance indicators, employee job satisfaction, and proficiency.
The panel will feature iQor’s Senior Vice President of IT Joe Przybylowski, Data Scientist Andrew Reilly, and Vice President of Operations Terri Robertson, moderated by iQor’s Vice President of Content Marketing Bernie Borges.
Founded in 2003, iQor is a managed services provider of customer engagement and BPO (Business Process Outsourcing) solutions with over 40,000 employees in 10 countries. iQor leverages both intelligent CX technology and global teams to provide optimal customer experiences while also scaling their solutions from local to global.
Joe Przybylowski is the Senior Vice President of IT at iQor, and has had a significant part in the organization’s success with his strategic guidance on technology initiatives. Andrew Reilly is a Data Scientist at the iQor and has overseen the implementation of predictive analytics for customer service optimization. Terri Robertson is a Vice President of Operations at the company and is responsible for helping iQor meet their goals and objectives. Bernie Borges is a Vice President of Global Content Marketing and Host of the Digitally Irresistible Podcast.
Register for the event at iQor.com and gain insights into how companies can utilize machine learning to improve customer service retention strategies.
