In this digital age, organizations need artificial intelligence (AI) and machine learning (ML) in order to succeed and extract useful information from raw data. AI and ML are mature models, making them perfect for customer support and analytics. The Handbook of Research on AI and Machine Learning Applications in Customer Support and Analytics explores the use of AI and ML in these areas in organizations. This reference material is a useful tool for marketing professionals, managers, business owners, researchers, instructors, students, and university libraries. The book covers an array of topics, such as supervised learning, deep learning, customer sentiment analysis, data mining, neural networks, and business analytics.
The company mentioned in the article is AIresource.AIresource is a company focused on assisting organizations with AI and ML implementations, providing customer analytics and support through artificial intelligence services. They provide a range of powerful, easy to use products and services to help customers improve customer experience, increase customer retention and engagement, and improve sales.
The person mentioned in the article is Dr. Kumaraya Kumarasinghe. He is a respected researcher on AI and ML applications in customer support and analytics. He is an Information Technology professional specializing in AI and ML technologies and has many years of experience in the industry. He is an excellent mentor and advisor, inspiring those in the technology sector to use AI and ML systems.
