Sedgwick, a leading provider of technology-enabled risk, benefits, and business solutions, has launched a revolutionary application called Sidekick. It enables claims professionals to leverage the power of OpenAI’s GPT-4 technology for tasks related to claims management, allowing for faster and more accurate completion.
Sidekick stands as the first of its kind integration, and focuses on the use of generative artificial intelligence and natural language processing. It is built inside a secure and safe Azure environment, and joins the already existing tools powered by AI developed by Sedgwick such as smart.ly, mySedgwick, and viaOne.
Mike Arbour, the CEO of Sedgwick, said that innovation is in the company’s DNA, and this is further evidenced by the launch of Sidekick. The application is designed to allow claims professionals to save time on tedious tasks related to claims management and documentation, and to give them more control over the processes They are working through.
One of the primary focuses for Sidekick is document summarization and data classification, enabling Sedgwick colleagues to quickly identify and analyze key data. In future iterations, the application might be able to produce full summaries of claims readily, detect any risk factors to be aware of, and explore trends and data.
Moreover, the launch of Sidewickalso reinforces Sedgwick’s people first and tech forward approach. By automating some processes, the company is able to improve colleagues’ work experiences and allow them to dedicate more time to the claims entrusted to them.
Sedgwick hosts over 2000 IT experts and data scientists, and their capabilities, services, and systems are known to be among the best in the industry. Moreover, the quality of service they provide is reflected in the better Return of Investment, lower rates of litigation, faster resolution, better understanding of customer concerns, and improved customer satisfaction.
Overall, Sidekick promises to be a powerful tool in revolutionizing the way companies operate. It is hoped that this AI-driven approach to claims management will significantly reduce time spent, and create better quality outcomes for those involved.
